How to Setup a Call Center in Dubai

Running a call center proves to be a very profitable business in Dubai. If somebody is planning to start a new business in Dubai, they should consider setting up a call center as it is one of the safer and most lucrative investment options out there. The BPO sector is one sector that has seen continuous growth over the years.

While Dubai has served as the base for several successful call centers, a businessman or entrepreneur should study the market carefully before setting up a call center here. It is equally important to have some idea about the various elements associated with a call center and the processes involved in a business setup in Dubai.

Inbound Call Center and Outbound Call Center

One of the most basic and important things a call center needs to do is carry out or conduct high-volume calls seamlessly. The operations of a call center, therefore, need to be driven by individuals who are highly skilled at their job. The employees should be able to manage a variety of activities including making inquiries about the account, lead generation, offering comprehensive support, and addressing the complaints made by customers.

Most call centers are supposed to have all the resources, talent, and equipment required for managing inbound and outbound calls. They should be able to understand the requirements of every customer and create services that would be useful to them. The different services offered by an outbound call center include carrying out extensive market research, debt collection assistance, telemarketing, generating political donations, creating new services, and assimilating feedback.

Inbound call centers operate slightly differently from outbound call centers. From handling product support queries to offering useful information and data to clients, inbound call centers manage a variety of activities. By managing information and product support calls effectively, executives work towards enhancing customer experience.

Steps To Set Up a Call Center in Dubai

Setting up a call center in Dubai would turn out to be a very easy process if one follows certain steps in the right manner. People face problems when they skip a step or do not follow the right sequence.

• Select Economic Zone

The first step towards setting up a call center in Dubai involves deciding whether the business should be based in the mainland zone or the free zone. Whether a business person is planning to have a call center in the free zone or wishes to opt for a mainland company setup, Dubai Business Setup would be the right company for them to get in touch with.

• Finalize a Name for the Business

Choosing a name for your call center business is a very important process. While a lot of people opt for names they like or prefer, it is important to pick a name that would represent the business well and help consumers connect with it.

• Choose a Suitable Location

In the economic zone that you have chosen to set up the call center, there would be multiple locations that would be available for you to pick. While choosing a particular location, you must ensure that it serves your business well.

• Submit the Requisite Documents

Once you get in touch with the authorities, they will tell you about the documents you need to submit. Apart from a bunch of documents, you will also be required to write and submit a formal application.

• Procure a Business License

To set up a call center in Dubai and elsewhere, one must acquire a business license. Without a proper license, it would be illegal to start or operate a call center.

Equipment Required For a Call Center

Before starting operations, it is very important to source out every single piece of equipment that is required in a call center. Some call center owners buy equipment in batches but that’s not the right way to go about things.

• Headsets

When somebody mentions the term call center, the first image that comes to one’s mind is that of an individual wearing a headset and speaking on a microphone. While setting up a call center, the business owner has to invest in a bunch of headsets with microphones. They should, ideally, opt for premium-quality headsets that prove to be long-lasting and are comfortable for the employees to wear.

• Computers

Just like any other modern organization, computers play a very important role in call centers. A computer or a laptop makes it possible to use all the applications and tools at their disposal effectively and efficiently.

• Hardware and Software

To ensure the operations or activities of a call center are carried out smoothly, employees have to be provided with all the hardware and software they need. With the help of the hardware and software available at call centers, employees carry out activities like call recording, routing, hosting, and information management.

• Internet Connection

A large number of call center executives operate virtually. Fast and steady internet connectivity, therefore, is essential for a call center. Connectivity and communication become possible with the help of internet-based calling systems.

Conclusion

Multinational corporations from all across the world continue to invest in call centers. This serves as a testimony to the profits associated with running a call center. By offering their services at competitive rates, several call centers in Dubai are attracting clients from all parts of the world. If you are looking for the right partner to help you set up a call center in Dubai, you should reach out to Dubai Business Setup.